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Practice Kindness….

I’ve noticed lately it’s been easier than usual for me to be negative.  The economy has had a huge impact on me and mine this past year and I’ve felt the weight of my world on my shoulders numerous times.  While I know that I’m not the only one that’s being effected and that it could always be worse there are times that I can get pretty sour. 

The other day a completely random person caught me at a sour moment and gave me the reality check I needed.  I was standing in line at the grocery store with my 2 items behind a lady with a cart full of groceries.  She took one look at me and said, “here sweetie you can go in front of me.”  I was staring blankly at the floor and replied, “no that’s OK.  You go ahead; I can wait.”  (For the record this was not one of my finer moments).  She looked at me for a little longer than I was comfortable with and then she said, “You know, I find it sad sometimes that we get so used to the rude behaviors of society that when someone is truly kind we don’t know how to react.”  I looked at her perplexed and smiled.  She said, “You seem shocked that I would offer my place in line when it makes the most logical sense that you go in front of me.”  We continued to talk all the way out to the parking lot.  I was surprised by her honesty and at first was a little speechless.  I realized that she was absolutely right.  Of course it would make sense that I should go first but no one ever really thinks of that because we have such a “me, me, me” attitude.

I realized that kindness most often is the most logical way of doing something.  Why keep that car sitting there backing up traffic in the parking lot when you can let him go and take turns?  Why keep the line long while one person goes through when someone can go through faster and be done while they get there stuff loaded on the belt?  Also, why do we think that it’s acceptable as a society to practice random acts of kindness?  As if our good deed of the day is sufficient.  Why aren’t we just kind as a practice?  Rudeness and indifference to one another is expected and accepted in most circumstances. 

So my dear friends, I am challenging myself and you all to practice kindness to one another.  Let that poor car that’s been trying to get out of the parking lot go.  Let the person behind you with fewer items go in front of you.  Take the extra second to thank the customer service representative for helping you.  Maybe most importantly take the time to see others doing it.  It’s contagious.

#1 Thea on 9.15.2009 at 1:58 PM

Beautiful. Thanks for sharing this! I accept!

#2 Shirley on 9.15.2009 at 4:42 PM

I loved this piece! Or should I say peace. Kindness brings peace to your soul and it is totally contagious! I love a good moment of clarity and I am glad you shared yours.

#3 Bonnie on 9.16.2009 at 9:36 AM

Oh thank you so much for the reminder!

I have been trying to be more polite when I drive. I have been trying to give pedestrians the right of way they deserve; allowing cars waiting FOREVER at the exit to a parking lot to get into my lane, and actually stopping at the amber light before going into an intersection illegally. I like polite people, so I guess I need to be polite too!

#4 jen on 9.16.2009 at 6:56 PM

Thank you Thea, Shirley and Bonnie for your KIND words. It truly is the little things that make the biggest differences. :)

#5 Patti on 9.17.2009 at 9:17 AM

I think the article is great. I think NWCU should read it to their employees. I have been a member of NWCU since my grandfather opened me an account on my fifith birthday over 39 years ago. I am a regular walk in member and drive thru member and over the last several years the cusomer service has gone down hill drasticly. I am so embarrassed at times to have a friend with me because they comment on the no eye contact or smiles in NWCU. A smile goes a long way and eye contact on occasion really helps while waiting in long lines. Just a thought

#6 Brian on 9.17.2009 at 10:28 AM

I think Jen's post and Patti's comment both bring up really good points. Thanks for the reality check and I am going to share this with a bunch of people!

#7 Holli on 9.17.2009 at 1:53 PM

This is an amazing post, Jen! Sometimes it is so easy to get sucked into the sour mentality, even easier to get lost in. Thank you for sharing this!! :)

#8 Jen on 9.17.2009 at 5:14 PM

Patti,

Thank you for your comment and for reading TSNW! We want to provide the highest level of service imaginable and pride ourselves in our potential to do just that. WE ARE LISTENING! Would you be willing to schedule a time to meet with the branch staff to share your experience and help improve service? We appreciate your membership and understand that our members drive our success.

Jen and the TSNW Crew

#9 Rex Fox on 9.18.2009 at 12:25 PM

I'd like to hear more from Patti about her perception of the friendliness (or lack of) in the branch she uses. Being friendly, helpful and accurate are traits we look for in all our employees; not just front-line staff either. If we have problems, we will deal with them, but I need more information. Patti, if you are reading this, I'd appreciate you emailing me at rfox@nwcu.com or call me at 541-744-9761. Thank you

Rex Fox

VP of Branch Operations

#10 Bettye on 9.23.2009 at 12:24 PM

Thank you for sharing a great moment and I would like to share another great moment that moved me to tears and probably changed this boys life: www.youtube.com/.../watch

#11 Stella on 9.23.2009 at 1:48 PM

Jen, thanks for starting this. All the comments are a great reminder for me to not get so involved with my "stuff" that I forget to appreciate others, which in turn makes me happier !! Bettye, your's made me cry.

#12 Jen on 9.23.2009 at 3:31 PM

What an amazing video! That is practicing kindness for sure! Thanks for sharing that Bettye!

Stella aren't these comments great? It makes me so proud to be part of this blog and have this conversation with you all! :)

#13 Maria on 9.23.2009 at 3:49 PM

Patti, I agree. I think all managers should look inward and think about what kind of 'leadership' they immulate to their staff. Leadership does not mean favoritism nor the blame game. Leadership is mentoring and should be treated as a privilage. Rex if you look for friendliness with employees, better check your management staff and see exactly which facade they wear.

#14 Thea on 9.23.2009 at 4:21 PM

Such great conversation! I think it's safe to say that we can all agree Customer Service is a critical element to doing business. Thanks everyone for your input.







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